This section describes the essential skills and knowledge and their level required for this unit

Required skills

analytical skills to interpret documentation and estimate resource and time requirements

communication skills to negotiate and consult with relevant people

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information

leadership skills to take a leading role in a variety of situations motivate people and pursue new challenges and opportunities

planning skills to sequence project activities logically plan and document strategies to implement plans set goals and meet time constraints

problem solving skills to identify potential barriers to implementation strategies analyse risks and establish contingencies

technology skills to calculate resources process information and use project planning and scheduling software

Required knowledge and understanding

building services and operation methods and practices

continuous improvement processes

industry performance benchmarks including use and application of value analysis and benchmarking techniques

organisational and professional procedures ethical practices and business standards

organisational quality systems such as strategic planning processes and recording systems

project management concepts and principles

relevant federal and state or territory legislation and local government regulations related to

antidiscrimination

consumer protection

environmental issues

equal employment opportunity EEO

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales leasing and management

Overview of assessment

This unit of competency could be assessed through practical demonstration of implementing a facilities management plan Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

analysing risks and developing a plan to manage and control risks associated with the implementation of the facilities management plan

evaluating the implementation of the facilities management plan through consultation and preparing systematic progress reports

knowledge of organisations practices ethical standards and legislative requirements associated with implementing a facilities management plan

organising resources and developing checklists to assist in the implementation of the facilities management plan

preparing a detailed implementation plan that incorporates strategies addressing risk management resource needs monitoring and reporting arrangements and quality assurance controls

Context of and specific resources for assessment

Resource implications for assessment include

a registered provider of assessment services

assessment materials and tools

candidate special requirements

competency standards

cost and time considerations

suitable assessment venue and equipment

workplace documentation

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases activity and must include evidence relating to each of the where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Facilities may include:

Facilities management plan may outline areas such as:

Relevant people may include:

Organisational requirements may be outlined and reflected in:

Implementation plan may include:

Risk management plan may describe:

Legislative requirements may be outlined and reflected in:

Resources may relate to:

Targets and milestones may include:

Documentation may include information relating to:

Communication channels may include:

Contingencies may include:

Coaching and mentoring assistance may include:

Evaluation methods could be qualitative or quantitative and may include: